Cancellation, Refund & Return Policy

Last updated on Sep 21st 2023

OZONIC GLOBAL believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • OZONIC GLOBAL does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • In case of any Refunds approved by the OZONIC GLOBAL, it’ll take 6-8 days for the refund to be processed to the end customer.

Return Policy 

OZONIC GLOBAL is committed to ensuring customer satisfaction and aims to provide a hassle-free shopping experience. However, please note the following return policy:

  1. Damaged Product Return Not Accepted: OZONIC GLOBAL does not accept returns for damaged products unless it is proven that the damage occurred during shipping and the customer notifies our Customer Service team within 7 days of receiving the product.

  2. Return Postage Charges: Return postage charges for any return or exchange will be borne by the customer.

  3. Cancellation Policy: Cancellation requests will only be considered if made immediately after placing the order and before the order has been communicated to the vendors/merchants for shipping. Once the shipping process has commenced, cancellation requests may not be entertained.

  4. Exclusion of Perishable Items: Cancellation requests for perishable items such as flowers or food items will not be accepted. However, refunds or replacements may be provided if the customer establishes that the quality of the product delivered is unsatisfactory.

  5. Reporting Damaged or Defective Items: Customers must report any receipt of damaged or defective items to our Customer Service team within 7 days of receiving the products. The request will be entertained after verification by the merchant.

  6. Product Discrepancies: If a customer feels that the product received is not as advertised on the website or does not meet their expectations, they must notify our Customer Service team within 7 days of receiving the product. Our team will investigate the complaint and take appropriate action.

  7. Warranty Complaints: For products that come with a warranty from the manufacturers, customers are advised to contact the manufacturer directly to address any issues or complaints.

  8. Refunds: Refunds approved by OZONIC GLOBAL will be processed within 6-8 days. The refund will be issued to the original payment method used for the purchase.