Shipping Policy

At Pulze, we understand the importance of timely delivery and strive to provide you with the best shipping experience possible. Please review our shipping policy to ensure a smooth delivery process for your smartwatches and smart wearables. Each order can be shipped to a single address provided during checkout. Should you need to ship products to different addresses, simply place multiple orders to accommodate your needs.

Estimated Delivery Time

We aim to dispatch every item in your order within 2 working days of your purchase date. However, please be aware that during busy periods such as festivals or sales, it may take up to 3 or more working days. Rest assured, your order should typically arrive within 5 to 7 business days from the date of shipment.

Payment Options

You can conveniently pay for your order either through cash on delivery (COD) or prepaid options. Please note that COD services may not be available for all pin codes. To check availability, simply enter your pin code during checkout. Additionally, opting for prepaid payment modes may unlock exclusive offers and prioritize your shipping process.

Cancellation Policy

Should you need to cancel your order before it's dispatched, please reach out to our customer care team at XXXX or cancel directly from your account section after logging in.

GST Information

Pulze operates with a clear GST policy. While B2B customers (corporate orders) can avail themselves of GST invoices, B2C customers are not eligible for GST invoices on our website. We kindly ask B2C customers to consider this policy when making their purchase decisions.

Delayed Delivery Resolution

In the rare event that your order is delayed beyond the designated time frame, you have the option to cancel the order. Upon cancellation, a full refund will be processed within 14 days. Please note that any delays in refund processing are beyond our control and may be influenced by banks, unforeseen calamities, or national holidays. If your order is canceled before shipping, you can expect the refund to be processed within 7 to 10 business days.

At Pulze, we're committed to providing you with a seamless shopping experience, including transparent shipping policies and efficient customer service. If you have any further questions or concerns, please don't hesitate to reach out to our support team.